THE CHURNING THE OCEAN OF MY LIFE PART 13
"Love looks through a
Telescope; envy through a Microscope."
Prologue to the Part 13
A peek into the future events
that forced me to oppose the unlawful and dishonest acts of our executives.
In the last but one part (Part
11), I mentioned that I had a running feud with the corporate honchos M/S
Progressive Constructions Pvt. Ltd., owned by the family of Sri K.S.Rao, ex-
Minister and MP from Congress party (now, in BJP). It was no surprise that the bankers
are still on the streets regarding the overdue accounts of this Corporate, even
after three decades and plus. Their over
dues (exceeding Rs.1000 crores)
The most unethical and
dishonest action of the Bank Management against all norms set by the IDBI. A
strong opposition from me that had increased the gulf between me and the
management.
Back in the 1980s, around 1983-84, M/S Progressive Constructions Pvt., Ltd.,
floated a sister concern, a Proprietary Firm, Hyderabad Builders, mainly for
the purpose of carrying out construction of commercial and residential
complexes. One such residential complex was Asiana Apartments in AC Guards,
Opposite Sarojini Devi eye- hospital, in a prime locality of Hyderabad. They
raised a Term Loan of Rs. 30.00 lakhs from our Bank, our Branch, where I was the
official second-line manager. (I was a mere
30 years of age then, hot in blood). Unlike Cash Credit accounts, in term
Loans, debits and credits are not permitted on a running basis. The term loan
is for a fixed term during which the borrower pays the loan in pre-fixed
instalments. If, by any chance, the borrower credits an amount higher than the
instalments, he is not permitted to withdraw the same again. In Cash Credit and
Overdraft accounts, the borrower can credit and withdraw amounts any number of
times and interest is charged on a daily basis on the outstanding amount. These
are RBI guidelines which no bank can violate.
The game played by Hyderabad
Builders also known as Progressive Constructions Limited in cahoots with Senior
Executives of the Bank, not excluding the “appearing honest chairman, YS
Hegde”.
After one month of disbursing
the loan the firm got a cheque of Rs.15.00 lakhs from IDBI ltd. that they
credited to the loan account. This action effectively means the loan amount got
reduced by Rs.15.00 lakhs. This, in effect means interest is charged only on
the balance amount till loan is closed. RBI guidelines say clearly that such
amounts credited into term loan accounts can not be withdrawn by the borrower
again. The only way out is to get another term loan for Rs.15.00 lakhs sanctioned.
But shockingly, after one
month, the firm approached me to disburse the Rs.15.00 lakhs again. I refused.
My manager stood solidly behind me. There was a call from Chairman's
secretariat. For one full day, there were heated exchange of words. I asked for
a written communication from them. They refused. I stood my ground, so too manager.
But, finally, we received Telex Instructions next day to permit them to
withdraw the amount. We disbursed the amount. So they got interest benefit for
a month on Rs.15.00 lakhs and also got back their part loan, against all norms
of banking. On instructions from HO, we violated RBI guidelines. What happened
in this one day? They called my minor lapses as dishonest acts, with a view to
get rid of me. They violated RBI guidelines. Nowhere in their telex message did
they mention RBI permitted them. Am I dishonest or the Management? Fools like
my third brother may say billions of things based on hearsay. I am confident of
my honesty.
The loan account became overdue. Here, the fun started. After taking back their
fifteen lakh rupees, they stopped paying instalments and interest. Dues mounted
to more than Rs.40.00 lakhs.
The most dishonest compromise
by the Senior Executives who all happily retired and are enjoying retirement
benefits’
The firm made a proposal. They
had six unsold flats in the Asiana apartments. These were unsold, as they were
on ground (abutting the parking lot) and first floors and were not preferred in
a posh locality. Window panes were made with iron and ordinary see-through
glasses were fitted to the windows. Any passer-by can see through the glasses
into the bedrooms. Washrooms had the cheapest fittings.
And the compromise started
here. The firm made a written proposal to the bank that they would sell these
flats to the bank, at a price 10% higher than market price. And the Management
suddenly developed love for the local managers. They decided to provide readily
built flats as their quarters in place of the rented buildings provided to them
till then, at various localities as per the preference of the managers. The Managers
of five branches in the city and a manager in the Regional Office were offered
these flats as quarters. It worked like this. The firm, Hyderabad Builders,
owned by a Congress politician was advanced Rs.30.00 Lakhs to construct an
apartment block in a posh locality in Hyderabad. All kinds of illegitimate
transactions were allowed in the loan account.
Interest amount was not collected for a month or more on Rupees Fifteen
Lakhs. The firm intentionally defaulted in repayment. They are wilful
defaulters who must be booked under the laws of those days. Instead, they
practically forced the bank management to buy those very flats, that remained
unsold due to the poor construction quality, at a higher price. The management
succumbed despite strong opposition from managers. This is called dishonesty
and a whole lot of executives deserved dismissal as punishment. Instead, I was
targeted for minor lapses of judgment and failing to prove dishonesty, they
took shelter under the SC judgment that said any loss to the bank above Rs.5.00
lakhs attracts capital punishment. Funny thing was this loss was manipulated
and I was not allowed access to records, saying my acts amounted to criminality
and I would be arrested. They could not extract a single letter from any
customer that I took bribes, though they tried blackmail, threat and all means
above the rule book. A question was asked by many why I did not go to court.
Knowing the justice system, no individual who is innocent goes to court. As I
was honest, I came out of bank with no money to buy rice. I had to beg a
manager to send rice that he obliged. My
younger brother supplied other essentials for about six months. I stayed in a
dungeon for one year. I stayed rent-free in my brother’s new house for one
year. I begged and borrowed to feed and educate my children. All because in the view of the management, I
was dishonest and earned lakhs of rupees. Justice died the day I was dismissed,
whatever wolves like my third brother may think and spread canards.
By the time our bank purchased
the apartments, half the pumps were leaking. Paint was peeling off. After all,
they were lying unsold for more than a year and we bought them to make their
accounts regular. All in the game, no retribution. No car parking was
available. Our Management meekly succumbed and purchased those unsalable
apartments just to close the loan account. Managers were allotted those flats.
No Manager was owning a car then. They occupied the flats without murmur. I
remained a "stone in the slippers' of the company officials and owners.
These powerful politicos were in a position to get loans and make the banks
cough up the loan amount for cheap flats sold at high end rates. People like me
lost in the game. I will again come back on the subject, when I come to the
1980s and my tryst with destiny in Hyderabad.
I flew where eagles dare. I
suffered humiliation but I never succumbed to pressure. That was what made me
different from other officers. Even after my dismissal, staff who worked with
me used to stand in reverence till I sat. That was the respect I commanded as
an honest and sincere officer. They did not envy me as my third brother still
continues to.
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I will travel back in time. A
few incidents in Davangere. My own rise in
My working life at Mandipet,
Davangere was full of successes except one sore note or two in the middle. It
surprised many, including the otherwise skeptical Regional Manager. He could
not, though unwillingly, but quote me in every Branch visit he was making in
the region. "See that officer! Ask him any transaction! He will repeat
with date and figures. When you visit Davangere, meet him without fail and
learn his working style." was his refrain to the officers and Managers in
every Branch. By the mid-1980s, I was a house-hold name in the Region, so
much so that when I took initiative to revive the defunct Officers'
Organization in the Region in 1980, I needed no introduction.
The second most exhilarating
experience in my entire career in those parts was the next day after I was
relieved. We were traveling by bus to Hospet, to catch a train for a final
journey from Karnataka. The bus was scheduled at 10.30 AM, the time
Branch used to open. But the entire clerical and sub-ordinate staff, a few
customers and few staff of PB Road Branch were in the bus station to say
"Good Bye" to me. Branches started functioning at 11.30 AM that day.
Customers did not object. Both Mr.Shivayogappa and Mr. Maheswarappa bid a
tearful farewell to us. It was an unforgettable experience. I dared "where
eagles dare" and came out with flying colors. Mr. Mallya must have been
devastated with my performance. For an officer who sent me to Davangere just as
a sheep is sent to butcher, my leaving his region with flying colors was in
fact a sad song in his eventful career. But things never fell in place right
for me. Mr. Mallya was promoted as Assistant General Manager and landed in Head
Office in a position of strength. Mr. U.V. Nayak, who gave me lift was denied
promotion and got stuck in the game of ladders.
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Back to the story. I was
reverted to my parent branch after a successful stint in PB Road Branch on
deputation. The skeptic reaction with which an officer on training used to be received
when he joined a new Branch was absent as I already earned a name "the
young man with brain and brawn," The incumbent Manager resigned from the
Bank as he was facing charges and a meek-looking, just on the verge of
retirement, extremely talented and good Manager, Sri Perodi Vasuddeva Rao took
charge. He was non-controversial, always available for advice and highly
knowledgeable man, but did not get promoted because his caste and nativity were
barriers. That is banking for those, who do not know how caste and region
played havoc with some people. Nothing changed much in the way the banks are
run even now, I feel.
Two or three incidents during my service here are worth mentioning.
Shivayogappa was basically a good-natured man. Yet sometimes he was cranky. He
lacked tact. He was cranky and shouted at officers and other clerks. He was
good with his work, but his poor English was a negative. After we became good
friends, he used to express these many times. I had sensed very early that his
militancy was not original but it was assumed because of his inferiority
complex. Once I found out his weakness, it was very easy to tackle him. Many
officers and clerks in the Region wondered how I was able to tame the
aggressive Shivayogappa.
Maheswarappa, on the other
hand, was not aggressive but cunning. He formed his own group of clerks. He was
poking them to oppose the officers and Shivayogappa. But there were instances
of these two shouting at each other. At times, they were physically fighting
too. Those were difficult times in the early days of my stint at Mandipet
Branch. Maheswarappa had one weakness too. He was an easy prey for praise. It
took me some time to sense this. Once, I sensed this I used the weapon
effectively. But it was a rough walk on a road filled with sharp nails. The
double game I was playing with these two guys should never come out. Though one or two clever guys sensed this,
they had no proof and I moved my pawns speedily and effectively. Besides
Ramnath Nayak, who was the undisputed leader of the Branch, there was Mr.
Manjunath Karvey, an officer. He was more of a follower than a leader. He was
maintaining a neutral stance so far as the Branch politics was concerned. He
was confining himself to routine branch duties just as a clerk does. I was the
third officer, though strictly speaking, I was not an officer, but only a
trainee.
There was a third force to be
tackled. He is Ramesh Prabhu, who represented the minority union. Though he had
no strength to oppose the majority union, he used to create trouble in the
branch behind the scenes. Quarrels between him and the majority union, were
frequent.
Karvey was an officer for
name-sake. When Mr. Ramnath Nayak was transferred, Mr.C.K. Kamath was posted to
our branch as officer. As I already established myself as a very efficient
officer with managerial capacity I was given total authority over the branch
operations. In effect, Mr. C.K. Kamath had to follow my directions. Clerks used
to mock him to my disliking. It goes to Kamath’s credit that one day he told me
that he was very happy to learn branch work from me and whatever others say he
would co-operate with me in the work and again requested me to teach the branch
banking. After few months he was posted to Head Office again. I feel that his
posting to the branch, where I was gaining total control was another ploy by
Mr. Mallya. He felt a Senior Officer, who was my manager for months, would
revolt against me. The opposite happened. So, he was transferred. Another
officer, R.G. Shanbogh, a senior officer, was posted. He, too, turned out to be
more of a follower than a leader. My status as a second-line officer, in fact,
de facto manager to the branch.
There was a system of rotating
clerks from their duties every three months. This was primarily done to see no
employee resorts to mischief by learning the tricks of the trade. There were
two cashier posts. On one such occasion, I do not know how I was misled, but I
posted a clerk of the minority union, whereas an employee from the majority
union was senior to him. The cashier post was allotted based on seniority. All
hell broke loose. The majority of the
union objected and asked me to reverse my decision. I was still a trainee then.
I knew what would happen if I reversed the decision. I stand like a fool, and
the minority union staff would hold the grudge. The minority union clerks
unfortunately belong to the same caste as the RM. I told Shivayogappa firmly
that I would not reverse the decision. The entire staff of the majority union
resorted to a pen-down strike and went inside the dining hall. There were two clerks of the minority union,
myself and two other officers. I told the officers to do their regular seats,
asked one clerk to act as cashier, and I started working on all five counters
without delaying or troubling the customers. Shivayogappa was grumbling all the
time. He was taunting me about how many days I could maintain all the counters.
Silence was the best weapon in those circumstances. The meek manager was
advising me to satisfy their demand. I refused. After an hour, Shivayogappa
called Joshi. Joshi came rushing along with two other clerks. He heard the
story and supported my stand, but he asked me how I would rectify the
unintentional mistake. I promised him that the very time a minority union clerk
becomes eligible for a cashier post, I would overlook him and allot the same to
the majority union. He told the clerks to return to their seats, advised them
not to trouble Chandramohan in the future and, surprisingly, he thanked me and
went away. This incident went viral In the region, and one after another,
managers and officers started visiting my branch to know how I tamed the
tigers. I did not say anything, lest I antagonise the tigers again. My methods
were my strength. Instant decision was my forte.
For two or three months, both
Maheswarappa and Shivayogappa tried all the tricks in their books to trouble
me. Though troubled, I never expressed my predicament openly. One opportunity
came my way. A friend of Shivayogappa, who was engaged in the manufacturing of
steel furniture, wanted a loan. Shivayogappa approached the manager. He asked
him to contact me. He came nervously to me and requested for a loan to his
friend. After verifying his credentials, I okayed. I took this decision
immediately and sanctioned and disbursed the loan the same day. I knew it was
within the discretionary powers of the manager and the guy was eligible for the
loan. I also knew that an opportunity came my way by which I could tame
Shivayogappa. From the very next day, he became very close friend of mine. To the surprise of all and to the shock of
Maheswarappa and Prabhu, he started helping me in the work, even by sitting
after office hours. Taking a cue, I extracted a promise from him that he would
not engage in arguments with anyone. Till the day I was relieved he remained
loyal to me and was telling me that it was the first time in his career any
officer treated him with such regard and respect that his friend was sanctioned
a loan the very day he asked.
Maheswarappa was observing
this from the sidelines. He understood that he should make my friendship to
beat Shivayogappa at his own game. Slowly he started coming nearer me and
helping in the work. During the year ends, bank used to supply calenders and dairies
to be distributed to clients. I sensed an opportunity there. I called
Maheswarappa to my quarters and asked him how many calenders and dairies he
wanted. He was very pleased at the importance I gave him. I already gave a
promise to Shivayogappa that I would keep aside a few of them for him. Thus,
when opportunity came, within a year I ensured total peace in the branch.
Prabhu was never the fighting type. So, my position was cemented in the branch.
The news of all branches used to reach the RM through his couriers of rumors.
So, whenever he was visiting a branch he was quoting my name as an example of
sincerity and hard work and managerial capacity. Officers were calling me or
coming to our branch to seek my advice whenever there was trouble in their branches.
All this happened even before I became a regular officer of the bank. I was
still a trainee.
We used to have two pigmy
deposit collectors (Janata Deposit) attached to the branch. Commission earned
on their daily collections was their income. Soon after I gained control
over the branch, I made it a point to check their collection register first and
dispose them, whatever work I had on hand. This gave them more time to go for
next day’s collections. Previously officers used to make them sit for hours in
the Branch. My immediate identification with the problems faced by the low-
level employees gave them encouragement and these two were present in the bus
stop on the day of my final journey with a humble gift. One after the other, I
used my skill to satisfy the needs all sections of staff, I never hurt their
ego, I was humble and sincere and the way I did work amazed every one in the
branch. I became a demi-God before my confirmation.
We had to sub-ordinate staff, attendants in the Branch, One of them was Shivappa
Setty and the other Rukmaiah Setty. Both were speaking Telugu. But they were
members of the two rival Unions. Once, there was a personality clash in between
them. It took a Trade Union turn. immediate casualty was Branch work. Me
and Manager tried to resolve the dispute but it only multiplied. After one
month the issue was still unresolved. Physical filing of papers was the worst
casualty. I was finding it difficult to retrieve a paper. So, one fine morning,
i woke up and came to the Branch at 6 AM, (I was staying in the portion
attached to the Branch). My wife was shocked not to find me in the house but she
knew I would be in the Branch and brought coffee and breakfast there only. By
10 AM, I completed filing, went home, dressed up and came back to the branch.
The attenders saw this, the elder one Shivappa practically fell on my feet,
both came to me together and took a vow that they would never quarrel and
trouble me in future. They stood by their word. This was a great experience. I
replicated this in almost all branches and I succeeded in winning the hearts,
through my silence and my capacity to do any work without hesitation. All this
was thanks to Dale Carnegie’s work, “How to win friends and influence people”.
I read the book number of times and got the contents by heart almost.
More on Davangere and Karnataka experiences in the Part 14, with my tussle with
big Corporate honchos as Prologue.
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"Courage is reckoned the
greatest of all virtues; because unless a man has that virtue he has no
security for preserving any other" - Samuel Johnson